the file cannot be opened, it is either damaged or.blah blah.'Ĭan you please assist, investigate and/or tell me specifically - what I have to do, in order to gain access to my files - as a paying customer of your otherwise marvellous products. Issue with Adobe Acrobat: When I try opening th epdf file, a modal pops up with the generic text that: '. I seems to simply ignore my request, after I click 'Ok' to opening the file in the dialogue box, which in it self is odd. Issue with InDesign: When I try opening the files (tried all possible ways one can open files) - I don't get an error massage.

I feel I have been made hostage - not able to open an existing, important document - nor can I access the pdf. I can't even open the exported pdf version of the document in case I wanted to re-create the entire thing from skratch.Īs I read all over online and also in this forum - it is not a small hassle - but a rather epic fail from Adobe, it seems. Not the indd files nor the exported idml either. I have the latest version of InDesign 2021 - and I can not open my old files from 2018. It doesn't work, and since the previous Q/response have been made more than a year ago, I expect the issue to have been fixed by Adobe since then. Adobe InDesign 2022 is a reliable and powerful digital publishing application which allows you to create layout, design and publish printed books, brochures, digital magazines and docs.

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